Case Against Layoffs: Killing workers (literally), the economy — and even the bottom line

In today's slash-and-burn labor economy, Newsweek's latest cover story will be blasphemous to many of America's titans of industry: "Lay Off the Layoffs — Our over-reliance on downsizing is killing workers, the economy — and even the bottom line."

Could it be that the millions of Americans who have been left jobless in the Great Recession are suffering for naught?

Jeffrey Pfeffer, professor of organizational behavior at Stanford University's Graduate School of Business, suggests just that in his almost 3,000-word manifest in the Feb. 15 issue of the magazine.
"Companies have always cut back on workers during economic downturns, but over the last two decades layoffs have become an increasingly common part of corporate life — in good times as well as bad." But "companies now routinely cut workers even when profits are rising ... to minimize hits to profits, not to ensure their survival." 

Jeffrey Pfeffer, professor of organizational behavior at Stanford University's Graduate School of Business

Pfeffer, co-author of the new Hard Facts, Dangerous Half-Truths and Total Nonsense: Profiting From Evidence-Based Management, details the ill that layoff can cause, including some surprising ones. 

"Even if downsizing ... is an accepted weapon in the modern management arsenal, it's often a big mistake," Pfeffer writes. "In fact, there is a growing body of academic research suggesting that firms incur big costs when they cut workers." These include:
  • severance pay
  • paying out accrued vacation and sick pay
  • outplacement costs
  • higher unemployment-insurance taxes
  • cost of rehiring employees when business improves
  • low morale
  • risk-averse survivors
  • potential lawsuits, sabotage, or even workplace violence from aggrieved or former employees
  • loss of institutional memory and knowledge
  • diminished trust in management
  • reduced productivity
Other consequences are surprising. Conventional wisdom that large-scale restructurings automatically boost a company's stock price is nothing more than the equivalent of a corporate urban legend, Pfeffer writes. Three academic studies looking at more than 2,000 restructurings between 1979 and 1998 "found negative stock returns to companies announcing layoffs, with larger and permanent layoffs leading to greater negative effects."

However, no consequence to companies is nearly as serious as those felt by downsized employees, Pfeffer says. "Layoffs literally kill people," he concludes, noting that Americans' health insurance is generally tied to their employment, and studies consistently show a connection between not having health insurance and individual mortality rates. He also cites a recent National Bureau of Economic Research report that showed U.S. job displacement leads to a 15%-to-20% increase in death rates in the following 20 years. This would extrapolate to a loss in life expectancy of 1.5 years for an employee who loses a job at the age of 40.

"Layoffs are mostly bad for companies, harmful for the economy, and devastating for employees. This is not news, nor should not be," Pfeffer concludes. "There is substantial research literature in fields from epidemiology to organizational behavior documenting these effects. The damage from overzealous downsizing will linger even as the economy recovers."

What a difference a decade makes: U.S. workers report across-the-board decline in job satisfaction

American workers are significantly less satisfied with their jobs, job security, work-family balance, income, health care and retirement options than they were 10 years ago, according to a national survey newly released by the John J. Heldrich Center for Workforce Development at Rutgers University.

In both the November 2009 and 1999 surveys, the answers to identical questions about eight aspects of work dropped across the board. Happiness with the number of hours worked (59% to 37%) and job security (59% to 41%) decreased the most dramatically. Additionally, there were declines of about 10 percentage points in overall job satisfaction, and satisfaction with income, health coverage, retirement and pensions, and the ability to balance work and family life.

“From 9/11 to surges in oil prices, to bank failures to shocks on Wall Street and in the housing market, the American worker has had a rough decade,” said study Co-Director and Professor Cliff Zukin. “They have watched the unpleasant economic realities of the past 10 years - for which they bear little personal responsibility - touch their lives in tangible and harmful ways. Taken as a whole, workers have little confidence in the American economy at the turn of a new decade.”

The survey’s findings obviously reflect the dramatic changes that have occurred in the past decade. American workers in 1999 were brimming with confidence: seven in 10 said it was a good time to find a quality job and almost two-thirds said they could get as good or a better job if they wanted or needed to do so. 

Not surprisingly, today’s workers have a much grimmer perspective: The percentage of workers “very concerned” about the unemployment rate skyrocketed from 18% in 1999 to a staggering 63% today. Only one in 10 say it is a good time to find a job, while just two in 10 feel confident they could find a new job as good or better than the one they now have.

While satisfaction declined among all groups for each of the eight items, there are some noteworthy differences:
  • Overall job satisfaction decreased more among those who have attended at least some college than it did among those with only a high school education.
  • Satisfaction with health and medical benefits dropped more sharply among women (a 19 percentage point decline) than among men (5 points).
  • Satisfaction with opportunities for education or training declined more for those under 40 years of age than for those older.

U.S. closes 2009 with larger-than-expected job loss


The U.S. economy made 2009 the worst year of employment losses since the Great Depression with an unexpectedly large drop of 85,000 jobs in December, according to government data released Friday. 

Although December's unemployment rate remained unchanged at 10%, it was only because scores of Americans, including many discouraged about being able to land a new job, stopped looking. By the government's definition, jobless Americans no longer actively looking for new work are not counted as "unemployed."


"The increased number of discouraged workers is masking the true extent of joblessness," Anne Kim, economic program director at Third Way, a Washington-based liberal policy think tank, told the Los Angeles Times.

Nationally, analysts had expected the economy to lose just 8,000 jobs in December. The loss of 85,000 was a setback after November, when, according to revised figures released Friday, the economy actually added 4,000 jobs, the first gains in nearly two years. "The labor market is getting better, but it is still a long way from being healthy again," Paul Ashworth, economist at Capital Economics Ltd., told the Associated Press.

Despite all of the grim news released this week, some economists said a recent trend of improvement remains in place. The economy lost an average of nearly 700,000 jobs in the first three months of last year, a figure that dropped to 69,000 in the fourth quarter.

Related information:

One in five U.S. workers plans to changes jobs in 2010, new survey says



Nearly one-in-five workers (19%) plan to leave their current job this year and find a new one, and another 9% said they'll switch jobs in 2011, according to results of a new CareerBuilder survey released Thursday.

Many employers cut or froze salaries, bonuses and benefits in 2009, practices that have led employees to feel less loyal than in the past.

Almost one in eight workers (12%) whose companies cut benefits or perks in 2009 said they will leave their jobs within six months, while 27% who did not receive a raise or promotion in 2009 said they will leave their current positions in less than a year if they do not receive either. Nearly one in five (18%) workers whose pay was cut in the past year said they will stay at their jobs no longer than six more months.

Factors workers reported influence job satisfaction and company loyalty are:

  • Pay - 57% did not receive a raise last year, up from 35% in 2008. Of those who received raises, 28% were given an increase of 3% or less. Seventy-one percent did not receive bonuses.To help make ends meet, 8% took on a second job during the year, while 19% plan to find a second job in 2010 to supplement their primary paycheck.

  • Leadership shortcomings - 23% rate their corporate leaders as poor or very poor. Workers main concerns were: an inability to address employee morale (35%); not enough transparency (30%); and major changes being made without warning (28%).

  • Career advancement - 28% are dissatisfied or very dissatisfied with career advancement opportunities provided by their current employers. Of workers who did not receive a promotion in 2009, 90% are dissastisfied with their jobs, while almost one-quarter feel they were overlooked.

  • Switching industries - 20% said they plan to switch careers or fields in the next two years. Top reasons include: wanting to pursue a more interesting line of work (67%), higher pay (54%), more career advancement (41%) and increased stability (36%).

  • Work/life balance - Nearly one-quarter (23%) are dissatisfied or very dissatisfied with their work/life balance, up from 18% last year.


    U.S. job satisfaction lower than in two decades, new survey finds


    Americans across all ages and incomes continue to grow increasingly unhappy with their jobs, extending a 22-year decline documented in an annual survey sponsored by non-profit business research and policy think tank The Conference Board that was released Thursday. 

    The results found that employee satisfaction has dropped more than 15 percentage points, to 45%, since 1987, the first year the survey was conducted.

    "Through both economic boom and bust during the past two decades, our job satisfaction numbers have shown a consistent downward trend," Lynn Franco, director of The Conference Board's Consumer Research Center, said in a news release. "While one in 10 Americans is now unemployed, their working compatriots of all ages and incomes continue to grow increasingly unhappy."

    Almost one-quarter of respondents also reported that they don’t expect to be in their current job in a year, which confirms the findings of a survey conducted at the end of last year by online job search site CareerBuilder.com.

    Fewer Americans are satisfied with every aspect of their work and no age group was immune: Baby Boomers to members of Generation Y all showed declining job satisfaction, according to the survey. The drop in job satisfaction also was evident in all other categories the survey measured, from interest in work (down 18.9 percentage points) to job security (down 17.5 percentage points). This was also true across the four "key drivers" The Conference Board has concluded are necessary for a high level of "employee engagement:" job design, organizational health, managerial quality and extrinsic rewards.

    Employers should view the data as a "big red flag," John Gibbons, program director of employee engagement research and services at The Conference Board, said in the news release, because the increase in work dissatisfaction is not just a result of the widespread layoffs and other workplace cuts employees have endured in the Great Recession.

    2009 job seekers ring out the old, ring in the new with Top 25 Movie Quips About Work


    While 2009’s job seekers pop the cork on a budget-conscious bottle of Andre and say "good riddance" to 2009, they also can laugh over the "Top 25 Movie Quips About Work," which I developed in a totally unscientific method for my Las Vegas Job Search Examiner page on Examiner.com.         
     Antar Dayal/Getty Images 

    SAY WHAT? Casino industry career way out of economic hardship?

    Although it may seems incredulous in Las Vegas – a virtual one-industry town with close to 13% unemployment and tens of thousands of casino workers out of work or scraping by on reduced hours and fewer tips – casino gambling supervisors and managers will be among the 50 best careers in the United States in 2010, according to an article in the latest issue of U.S. News & World Report, on newsstands today.

    The number of casino supervisors is projected to grow by 12%, "a bit more than average for all careers between 2008 and 2018," the magazine says.

    U.S. News' view is seconded by a web site that bills itself as "the top online casino gambling news reporting organization."

    The expansion of legalized casino gaming beyond the historic powerhouses of Nevada and Atlantic City, N.J., means "thousands of jobs have opened up across the country," according to a report posted today by (the other) Tom Jones, Staff Editor of CasinoGamblingWeb.com. In the past year, legislation approving or expanding casino gaming has been enacted in several U.S. states, including California, Colorado, Florida, Missouri, Pennsylvania and West Virginia.

    And because few industries manage their operations more closely than the casino business, "every gaming operation needs smart managers to oversee its daily business, no matter the casino's characteristics," U.S. News concludes.

    The magazine, in particular, glosses over difficulties that have plagued the industry and casino-dependent regions in recent years. The article's only mention of the industry's devastating workforce and shift reductions in recent years is to note that "although Las Vegas took a hit during the recession, more and more states are looking to gaming to boost their ailing budgets." At least CasinoGamblingWeb notes that, "As Nevada is finding out, casino gambling is only profitable when people have the money to gamble," although it then inexplicably claims that "while unemployment rates continue to rise in other industries, casino owners are hiring employees for their new casinos on an almost daily basis."

    U.S. News asserts that with ambition and "experience in gaming and skill," a casino manager should enjoy solid promotional prospects. The article reports that median wages in 2008 for gaming supervisors were $45,000. Gaming managers – "who tackle more of the human resources hiring and training responsibilities" – had median earnings of just more than $68,000, according to the article, which notes a wide pay range for managers: $30,000 to $112,000.

    As any Las Vegan with at least a cursory knowledge of the industry knows, the stress level is "sometimes high," U.S. News acknowledges. "Casino work tends to be pretty colorful, and you may face tough hours (nights and weekends) and have to deal with unhappy (i.e., losing) customers."

    Aside from a license from the state board or commission that oversees a manager's casino, there are no strict educational requirements," U.S. News reports, which is a definite plus in the eyes of CasinoGamblingWeb. "The best part about the casino industry is that there is little education needed to break into the field. That leaves the door open for thousands of people in the U.S. to change careers in 2010, moving towards a career in a casino field that looks to be on the rise for decades to come," the web site's report concludes.

    Just tell that to the ten of thousands of out-of-work Las Vegas casino workers.

    Americans who still have job eager to find new one


    Although the U.S. unemployment rate remains in the double digits, more than one-half of U.S. workers plan to change jobs in 2010, others are reporting widespread "disengagement" within their workforces, and employers are underestimating the level of employees' willingness to pursue opportunities with new companies.

    That's the conclusion of a host of surveys recently conducted by several management consulting and human resource organizations and Internet job site CareerBuilder.

    Among the findings:
    • Right Management, a division of employment services company Manpower, asked 900 North American workers, "Do you plan to pursue new job opportunities as the economy improves in 2010?" and the responses were:

      • 60% - Yes, I intend to leave
      • 21% - Maybe, so I’m networking
      • 6% - Not likely, but I’ve updated my resume
      • 13% - No, I intend to stay
       


    • The 2009 Employment Dynamics and Growth Expectations Report said 55% of employees plan to change jobs, careers or industries "when the economy recovers."

    • CareerBuilder polled 4,285 full-time, private-sector employees and found that 40% are struggling to stay motivated in their current jobs, and 24% said they didn't feel loyal to their employer.

    • Another survey by consulting firm Finnegan Mackenzie and business network ExecuNet involving 1,627 employed executives found that more than 90% of executives would take an executive recruiter’s call and more than 50% are looking for a new job. It also found that professionals at all levels of management are underestimating the percentage of direct reports interested in pursuing new opportunities.

    • Those surveys come on the heels of other research showing that employee engagement levels have dipped during the past year or so. In September, Workforce Management conducted a survey of 525 readers at organizations with 1,000 or more employees. Roughly 45% of respondents reported that engagement had decreased a little or a lot at their organization since the recession began. Nearly 27% said engagement had stayed the same, and 28% said it had increased.

    • A May survey by consulting firm Watson Wyatt Worldwide of 1,300 workers at large U.S. employers found that engagement levels for top performers fell close to 25% year over year. Employees overall experienced a 9% drop in engagement year over year, Watson Wyatt said.

    • In a similar survey by Adecco Group North America, 77% of workers were critical of their organization’s brain trust and weren’t satisfied with the strategy and vision of their company and its leadership.
    "Employees are clearly expressing their pent up frustration with how they have been treated through the downturn," Right Management President and Chief Operating Officer Douglas J. Matthews said in a news release. "While employers may have taken the necessary steps to streamline operations to remain viable, it appears many employees may have felt neglected in the process. The result is a disengaged and disgruntled workforce." 

    A Workforce Management magazine story recently said "layoffs, pay cuts and other fallout from the recession have devastated employee engagement." Experts in employee retention say staff-cutting and budget-cutting employers must move quickly to restore pay cuts and reward employees or risk losing them next year, according to a December news report about the surveys.

    Why jobs are coming back far more slowly than they were eliminated

    "Eight million may finally be enough," U.S. News and World Report's Rick Newman opines in his latest blog post. That's roughly the number of jobs the country has lost since the Great Depression began in late 2007.


    But if the latest decrease in the unemployment rate holds, an end to job losses won't solve the country's unemployment problem. The economy must add more than 100,000 jobs per month just for the unemployment rate to stay even, and many more for the United States to return to economic health. The problem is there's been little sign of significant new job creation.

    Newman wanted to know why the entrepreneurship that marked the end of past U.S. recessions doesn't seem to be happening in this one, so he spoke to Carl Schramm, president and CEO of the Kauffman Foundation, a nonprofit group that promotes entrepreneurship. 


    Some of Schramm's observations:
    • Recessions spur entrepreneurial spikes. During recessions, large corporations return to their core business, often eliminating positions held by innovators working on new technologies, products or businesses. When jobs are cut, laid-off professionals often start their own firms. That's a major reason half of all Fortune 500 firms were created during a recession or bear market. They were founded by people out of a job, but who were able to tap important intellectual property to build businesses.

    • Why we're not seeing the creation of new businesses now. "This is the first time in a recession that we've seen new-firm starts decline," Schramm told Newman. Previous funding sources for fledgling small businesses tapping home equity, or even borrowing against retirement plans or on credit cards have dried up during the Great Recession. "That's a difference in terms of direction. Without creating high-growth businesses that helped end previous recessions, "there won't be new jobs ... That means there's a very bleak future for jobs."

    • The recent slight decline in the U.S. unemployment rate doesn't mean job growth is around the corner. "A lot of lost jobs aren't coming back. People who were laid off at GE, for example, are not getting those jobs back. We need to create new firms to hire those people."

    • What job seekers should do. Network, network, network. Get additional relevant education. That can mean, for example, someone with a bachelor's degree returning to a community college to improve or expand computer skills.

    • What a "President Schramm" would do. Rename the Small Business Administration the "New Business Administration" to signify the need to start as many high-growth, high-skill businesses as possible. Suspend cumbersome regulations like Sarbanes-Oxley, but only for small businesses. Offer tax breaks, but again, that only benefit new businesses.
    To read Newman's original post, click here.

    Great Recession May be Over, but Rocky Recovery Ahead, Experts Say

    Although the Great Recession may technically be over, the economy will remain rocky and the nation will continue to struggle well into 2010, the Associated Press reported yesterday.

    The AP's monthly analysis of economic stress in more than 3,100 U.S. counties found the economy little changed in October compared with September. Some states saw slight improvement or stabilization, thanks to steadying foreclosure and bankruptcy rates. But the gains may be brief. Unemployment remains high, and the housing market is still weak. The "AP Economic Stress Index" calculates a score from 1 to 100 based on a county's unemployment, foreclosure and bankruptcy rates. Under a rough rule of thumb, a county is considered stressed when its score exceeds 11. About 37% of the nation's 3,141 counties were deemed stressed, roughly the same proportion as the previous month.

    Nationwide, the average county's Stress score remained unchanged at 10.1 in October, matching September's figure. It was 10.3 in August. A year earlier, in October 2008, the average score was a much lower 6.9.

    My home state of Nevada had the highest October stress score of any U.S. state, at 21.09. That dismal figure declined slightly from the October figure of 21.95. Three Nevada counties — Lyon, Clark and Nye — again led the nation in foreclosures in October, with rates ranging from 7.1% to 8.5%, the AP reported. Nevada suffered the biggest year-to-year gain in foreclosures and continued to lead the nation with a 7.2% foreclosure rate. Job loss is a growing reason for mortgage foreclosure, according to AP and because there's typically a 60-to-90-day lag between a job loss and a foreclosure, the effect of earlier job losses on foreclosures probably won't be fully felt until next year.


    Not surprisingly, Michigan, which has been battered by auto industry troubles, was second-highest, with a score of 17.36, followed by California (16.48), Florida (15.4) and Arizona (14.37).

    Least stressed was North Dakota, with a score of 3.89.